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Terms & Conditions

for Boardloch® brand security products

An order placed with Loch Unlimited, Inc.; (referred to as “LUI” from this point forth) manufacturer of the Boardloch ® brand products, constitutes an offer by you, and by placing that order the purchaser agrees to the following terms and conditions of sale below.


Payment Options

LUI offers three payment options to the purchaser:

1) The purchaser may pay using a credit card. A representative from LUI will contact the customer to obtain their credit card information. Once the purchase amount has posted to the bank account of LUI, LUI will process the order. Credit cards must be used to prepay for all special orders. In addition, all approved dealers must pre-pay for their first order. Lastly, purchasers that are not governmental agencies, or are not ordering through a school district’s formal purchasing process must use a credit card to prepay for their order.

2) The purchaser may pay in advance by business, cashier or personal check; provided that shipment will be delayed until the check has cleared, after which LUI will be obligated to fulfill the order.

3) With prior approval LUI will accept a Net-30 purchase order payment from educational and or governmental agencies that produce a purchase order. Outstanding balances more than thirty (30) days past due will be assessed a 10% service charge plus an additional 5% for every fifteen (15) days there after until payment in full is received.

LUI does not collect sales tax as it is an Oregon based Corporation. If applicable, the purchaser is responsible for paying sales tax directly to their State organization at their specified state sales tax rate. Prices for products and shipping charges are subject to change without notice at any time prior to an order being placed.


Limited Warranty

Boardloch.com products come with a eight-year limited warranty.

1) What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship of Boardloch.com products manufactured by LUI on a prorated basis for a period of twelve years from the invoice date. Finishes including galvanizing, zinc plating and powder coating are exclusive of this twelve-year limited warranty and have a one-year limited warranty. LUI will repair or replace, at their sole discretion, any defective Boardloch.com products upon payment of a service charge in the following amounts:

 For products returned under this limited warranty during the first three years from the date of the original invoice a payment of 75% of the original invoice price, plus shipping and handling.

 For products returned under this limited warranty during the fourth through sixth years from the date of the original invoice a payment of 50% of the original invoice price, plus shipping and handling.

 For products returned under this limited warranty during the seventh through nineth years from the date of the original invoice a payment of 25% of the original invoice price, plus shipping and handling.

Obtaining service under this warranty does not operate to extend the warranty period. If LUI repairs or replaces a Boardloch.com product under this warranty LUI will thereafter own all parts removed from repaired products or the replaced product.

2) What do I do if I need warranty service?

Please e-mail, call, or write to LUI Customer Service to obtain a Warranty Authorization (WA) number. No Boardloch.com products will be accepted without a WA number. The applicable warranty period above shall be determined by the invoice date and the date the WA number is issued. You must return the product to us within ten days from the date that LUI issues the WA number, prepay shipping charges, and either insure the shipment or accept the risk if the product is lost or damaged in shipment. LUI may also require you to provide a written description of the defect(s), and photos of the defective area as a condition of performing the warranty.

This limited warranty may be transferred if the current owner transfers ownership and records the transfer with LUI. You may record your transfer by e-mailing, calling, or writing to the LUI customer service.

3) Who do I contact for warranty related issues?

Contact LUI at:

Loch Unlimited, Inc.
64682 Cook Ave., Suite 35 Bend, OR 97703

4) What is not covered by this limited warranty?

Boardloch.com products that have been damaged, vandalized, altered, modified, exposed to corrosive materials, and/or assembled, installed, used not in accordance with product specifications are not covered.

– Hardware failures, the movement or settling of mounting surfaces, the structural integrity of mounting surfaces or from unforeseen acts of God.

– This warranty does not cover costs associated with the installation or removal of any Boardloch.com products for return.

– This warranty does not cover services not authorized by LUI.

 This warranty does not cover damage caused by using accessories, parts, or components not supplied by LUI.

 This warranty does not cover products for which LUI have not received payment.

If LUI determines that the problem is not covered under this warranty, LUI will notify you and inform you of alternatives that are available to you on a fee basis.

This information including text, descriptions, and images are provided by Loch Unlimited, Inc., manufacturer of Boardloch.com products. Use of any part of the information contained within is publication is prohibited unless granted in writing by Loch Unlimited, Inc.

All rights are reserved. Copyright 2021© Loch Unlimited, Inc.


Return Policy

Please e-mail or call LUI Customer Service to obtain a Return Authorization (RA) number within thirty (30) days of the date on the invoice for a credit or a refund of the price paid, less shipping and handling, provided that the product has not been installed, altered or otherwise damaged and is returned in its original packaging.

You must obtain an RA number in order to return the product for credit, and you must ship the products to LUI within ten (10) days of the date LUI issues the RA number. No returned Boardloch.com products will be accepted by LUI without an RA number. You must also agree to prepay return shipping charges, and either insure the shipment or accept the risk of loss or damage during return shipment.

The returned product must be in as-new condition and returned with any other items that were included in the original shipment. Items that have been installed, altered or otherwise damaged are subject to a reduction or denial of the refund amount. All returns are subject to a restocking fee of fifteen percent (15%) of the invoice price that will be deducted from any refund or credit.

1) Who do I contact for product return related issues?

Contact LUI at:

Loch Unlimited, Inc.
64682 Cook Ave., Suite 35 Bend, OR 97703
Email address: info@boardloch.com



Products are shipped F.O.B. Destination, freight prepaid and charged back, therefore a shipping and handling charge will be added to the invoice price. Most shipments (unless previously agreed upon in writing) will utilize UPS ground shipping as a carrier. The purchaser is responsible for making arrangements to receive the product and inspect the shipment upon arrival to ensure the proper order was received and that the material has not been damaged during the shipping process.

If the purchaser determines that the order is incorrect, the merchandise has been damaged, and/or if the purchaser refuses delivery of the order altogether, the purchaser must notify LUI within three (3) business days from the date the order is delivered. Otherwise the order will be deemed to have been properly fulfilled by LUI.



The purchaser agrees that it is the responsibility of the purchaser to evaluate a mounting surface to determine whether it is suitable for mounting a Boardloch.com products. The purchaser therefore agrees to accept sole risk and responsibility for the proper selection of a mounting surface and for any damages to the mounting surface resulting from improper selection.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. All express and implied warranties for the product, including, but not limited to, any implied warranties of merchantability or for fitness for a particular purpose are limited in time to the term of the limited warranty period. No warranties, whether express or implied, will apply after the limited warranty period has expired. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

LUI does not accept liability for consequential or incidental damages, including but not limited to any liability for third-party claims against you for damages or for products not being available for use. In any case our liability is limited to the amount paid for the product that is the subject of a claim. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

The above Terms and Conditions shall be treated as though it were executed and performed in Bend, Oregon and shall be governed by and construed in accordance with the laws of the United States of America and of the state of Oregon (without regard to conflict of law principles). The language in the above shall be interpreted as to its fair meaning and not strictly for or against any party.

Should any part of the above terms and conditions be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Boardloch.com internet web site is in conflict or inconsistent with the above, the above shall take precedence.



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An order placed with Loch Unlimited, Inc.; (referred to as “LUI” from this point forth) manufacturer of the Boardloch.com products, constitutes an offer by you, and by placing that order the purchaser agrees to the following terms and conditions of sale below.



Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.


Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Contact LUI

Loch Unlimited, Inc.
64682 Cook Ave., Suite 35
Bend, OR 97703
Email address: info@boardloch.com